Low Point Labs Help

    Search or browse topics to learn how to use Low Point Labs Drainage Intelligence Reports™ and analysis features.

    Getting Started

    5

    What Is a Drainage Intelligence Report™?

    An overview of what the report includes and who it's for.

    What's Included in the Report?

    A breakdown of the sections and data in every report.

    Who Should Order a Report?

    Homeowners, buyers, inspectors, agents, and contractors all benefit.

    How Do I Check If My Address Is Covered?

    Enter your address on the homepage to verify high-resolution data availability.

    What Areas Do You Cover?

    Currently available across much of the contiguous United States.

    Ordering & Delivery

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    How Do I Order a Report?

    Check your address, choose a plan, and check out — it's that simple.

    Pricing & Plan Options

    Single reports and bulk credit packs for volume pricing.

    How Long Does Delivery Take?

    Reports are delivered within 24 hours of your order.

    Do I Need an Account to Order?

    No — guest checkout creates an account for you automatically.

    What Happens After I Order?

    Your report is generated, reviewed, and delivered — all within 24 hours.

    Understanding Your Report

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    How to Read Your Report

    A guide to the sections and what the findings mean.

    Flow Paths & Drainage Direction

    How the report shows where water flows across your property.

    Convergence Zones

    Where multiple flow paths combine and water concentrates.

    Ponding Potential

    Topographic depressions where water may collect after rainfall.

    Structure Proximity Assessment

    How drainage features interact with buildings on the property.

    Environmental Data in the Report

    Soil surveys, flood zones, wetlands, and climate data add context.

    LPCA Methodology

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    What Is LPCA™?

    Low Point Convergence Analysis™ — the methodology behind every report.

    The Six Pillars of LPCA™

    The six analytical pillars that make up every analysis.

    What Data Sources Are Used?

    USGS LiDAR elevation data, SSURGO soils, FEMA flood zones, and more.

    Accuracy & Limitations

    What the report can and cannot tell you.

    How Is This Different from an Engineering Assessment?

    A screening tool, not a replacement for professional engineering.

    Billing & Account

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    Payment Methods

    We accept all major credit and debit cards via Stripe.

    Do Credits Expire?

    Credits are valid for 12 months from purchase.

    Managing Your Account

    Update your profile, change your password, or delete your account.

    Downloading Reports from Your Dashboard

    All your reports are available for download in your dashboard.

    Refund Policy

    Contact support for refund inquiries.

    Common Questions

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    Is This a Flood Certification?

    No — this is a drainage screening, not a flood certification.

    Can I Order a Report for Someone Else?

    Yes — just enter their property address when ordering.

    How Is My Data Handled?

    Your data is stored securely and never shared with third parties.

    How Do I Contact Support?

    Use the contact form below or email us directly.

    Still Need Help?

    Can't find what you're looking for? Send us a message and we'll get back to you within one business day.

    Low Point Labs produces conceptual drainage analysis for informational purposes only. It is not an engineered design and should not substitute for professional evaluation.