Privacy Policy

    Last updated: May 22, 2026

    Who We Are

    Low Point Labs (“we”, “us”, “our”) provides Drainage Intelligence Reports™ powered by the LPCA™ methodology. This policy explains what information we collect, how we use it, and the choices you have. Questions: support@lowpointlabs.com.

    Information We Collect

    • Account information — email, name, username, and a bcrypt hash of your password.
    • Transactional information — orders, subscription status, plan tier, credit balances, and Stripe customer/subscription identifiers. We do not store full card numbers.
    • Usage information — addresses you submit, reports generated, IP address, browser/user-agent, and session cookies used to keep you signed in.
    • Communications — support tickets, contact-form submissions, and email replies.

    How We Use Information

    We use information to deliver reports, process billing, provide customer support, improve the product, send transactional emails, monitor security, and prevent fraud and abuse. We do not sell personal information.

    Third-Party Processors

    We share the minimum necessary information with vetted service providers. Addresses you submit may be transmitted to the providers below for geocoding and terrain lookups.

    • Stripe — payments and subscription billing. Privacy
    • Resend — transactional email delivery. Privacy
    • Anthropic — AI-assisted parcel narrative. Privacy
    • OpenAI — supplemental AI assistance. Privacy
    • Replit — application hosting and object storage. Privacy
    • Regrid — address typeahead and parcel lookup. Privacy
    • Mapbox — map tiles. Privacy
    • USGS, NOAA, FEMA, NWI — public elevation, precipitation, flood, and wetland data.

    Cookies

    We use a single first-party session cookie to keep you signed in. We do not currently use third-party advertising or analytics cookies. If we add such cookies in the future, we will update this policy and provide appropriate notice or consent controls.

    Data Retention

    • Account data is retained for the life of your account plus up to 30 days after deletion.
    • Order and tax-related records are retained as required by law (typically 7 years).
    • Generated reports are retained while your account is active.
    • Backups are retained for up to 90 days.

    Your Rights

    Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information; to opt out of marketing emails; and to lodge a complaint with a regulator. Residents of California, Virginia, Colorado, Connecticut, Utah, and Texas (among others) have additional rights under state privacy laws. To exercise any right, email support@lowpointlabs.com. We will respond within 30–45 days.

    Children

    The Service is not directed to anyone under 18 and we do not knowingly collect information from children.

    International Users

    The Service is operated from the United States. If you access it from outside the US, you understand that your information will be processed in the US.

    Security

    We use TLS for data in transit, bcrypt for password hashing, and least-privilege access controls. Payment-card data is handled by Stripe and never stored on our servers. No system is perfectly secure, so we cannot guarantee absolute security.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be announced via email or an in-product notice.

    Contact

    Privacy questions or requests: support@lowpointlabs.com.