Refund & Cancellation Policy

Scope

The public site does not currently offer new self-service subscriptions or report purchases. This policy primarily applies to existing subscriptions, prior purchases, historical orders and credits, and any separate paid arrangement accepted by Low Point Labs. Invitation-based trial entitlements do not create a charge and therefore have no purchase price to refund.

Existing Subscriptions

You may cancel an existing active subscription through the Stripe billing portal linked from your Dashboard or by emailing support@lowpointlabs.com. Unless the commercial terms shown at purchase say otherwise:

• Your access continues through the end of the current billing period.
• We do not provide prorated refunds for partial months.
• Credits already redeemed are non-refundable.

Reports and Credits

A report credit is consumed when it is redeemed for a property. Charges for generated reports and redeemed credits are generally non-refundable because processing begins immediately and the resulting report is property-specific. This does not limit the remedy below for a report that fails because of a problem on our side.

Failed or Defective Reports

If a delivered report is incomplete, blank, or materially defective due to a problem on our side, contact us within 14 days of delivery. We will regenerate the report or, at our discretion, issue a refund.

Chargebacks

Please contact us before filing a chargeback — we can almost always resolve billing disputes faster than the card network can. Chargebacks filed without first contacting support may result in account suspension.

How to Request a Refund

Email support@lowpointlabs.com from the address on your account. Include the order ID or the address used to generate the report. Approved refunds are returned to the original payment method. Stripe and your financial institution control when the credit appears.